Please can I have the sale credit note CN00061 dated 09.02.2016 deleted from my account account: 6131408257. The credit noted is locked and I cannot delete it myself. Thank you!
Is the credit note within a locked accounting period or included in a VAT return?
No, it is not in locked period or VAT return! This happens all the time when I create a credit note against a paid invoice and if I use the credit to pay other invoices. Many thanks for your support!
Hi @Malu_Tanase
If the credit note has been used to pay other invoices, that would be why it can’t be deleted.
The invoices paid by the credit would need to be deleted in order to remove it. I can see that invoice #797 has been paid using this credit note, so this would need to be reversed otherwise the system doesn’t know where the money has come from
It is a dead end for me, as I cannot delete the invoice 797 as this is in a VAT period and it si locked. Only if you could simply delete the credit note, you’ve helped me in the past on the very same type of issue.
Is there a technical reason for this? I’ve been bitten by this once or twice - if I delete a credit note that has been used to part pay another invoice, why can’t this simply detach the payment from that invoice reverting it to part paid?
In the most recent case where this happened for me it would not allow me to remove the credit-note payment from the invoice, but I was able to delete the invoice completely, then immediately restore it at which point it became “unpaid” and the CN was unlocked. But this isn’t an option if the invoice is locked by a VAT return.
@Malu_Tanase I have removed sales CN00061 as requested.
@ian_roberts if the only reason deletion of a CN is restricted is due to being mapped to another invoice (assuming it’s not locked down by a VAT return) then I don’t see any reason why it can’t be first unmapped then deleted. I’ve scheduled some developer time to get this looked at in the next couple of weeks.
1 Like
To clarify, in my case I’m talking about the purchase side - a credit note granted to me by a supplier, which I have offset against another purchase.
I believe the restrictions apply on both sales and purchase CNs. We plan to add an “unlink” option to the payment slip so you can detach allocated amounts from invoices, following that you can then remove the original CN.
EDIT:
Just a quick one to let you know that we have now added the ability to unlink payment allocations from invoices. This works for both the purchase and sales invoice side and can be found in the relevant payment slip.
It will solve these cases where credit notes become locked when they are held on account and allocated to future invoices. Now all you need to do is unlink the allocations then delete the credit note.
3 Likes