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Deleted invoice


#1

Being new to Quickfile I set up an invoice and it showed the invoice needed more work on the template. So I deleted the invoice adjusted the template and went to set it up again to be told I cannot use the same invoice number. Having read the threads I know why, but the invoice does not appear when either the Archived or Deleted button are used. How can I at least restore it?


#2

Hi @dgo

If the invoice was deleted, it should show in the “Deleted” section. We never delete actual invoice records, but simply update their status, so a clear audit trail is left should HMRC ever query it.


#3

hi

Thanks for such a quick response and suffice to say ‘user error’ as it now appears as deleted.

Apologies for wasting your time.


#4

No problem at all! Glad you managed to find it.

Please let us know if you have any further issues :slight_smile:


#5

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