Hi There,
Having an issue deleting a credit note as it’s allocated, the delete option isn’t available.
Im trying to re-issue the note at a reduced amount as part of it was refunded by bank transfer and part against an invoice. I deleted the remaining amount from the client account credit which created an entry in our statement, which duplicated once the actual transfer out of the bank account also showed. Since doing this the amount is no longer in the client credit either, which has added to the confusion.
The only solution i can think of is to delte the full amount credit note, part credit the original invoice with a new credit note and allocate the bank transfer of the remaining amount as a refund against the original invoice, hence needing to delete the original credit note for the full amount.
Thanks in advance for your help.