Deleting Credit Note with a Invoice Partially Refunded

[Jcvc]

Hi,

I have an invoice that has 3 items:

• Item A
• Item B
• Item C

From those 3 items, I’ve returned item B and item C and created the credit note for those returns. However, I’ve just noticed that the value on the original invoice was incorrect and needed to ammend the invoice, but as it’s associated to a credit note, it’s not possible to edit it.
I’ve tried deleting the assocaited payments and credits through the ‘Purchases → View Payments’ section, but unfortunately it does not allow as it prompts the message that it’s not possible to remove a payment that is associated to a refunded Invoice or Credit note.
How can I do this?

Appreciated for your help!

Sincerely,
João

[Jcvc]

The sooner I created the ticket the sooner I would find out how to do this.
So, below the solution in case you need to delete a payment that has been partially credited:

• Go to ‘Purchases-> View Payments’ and then go to the item line that you wish to remove and click on ‘View Details’. Once the Payment sheet opens, click on ‘Detach’. This basically allows you then to remove this.