Hi
In bank statement I cannot detag any transaction, it was ok previous to me tagging a window that kept appearing and I don’t know how to get back to how it was before?
HI @JLHughes
You should be able to click the little green ‘tagged’ box on the bank statement, and click ‘detag transaction’ in the box:
You should also then get a pop up asking you to confirm this:
The exception is if the transaction is locked (e.g. in a locked accounting period, or created by a journal etc).
Are you seeing any of the steps above?
Yes the box appears but when I click on the red detag transaction nothing happens
Are you using Google Chrome by any chance? If so, my suspicion would be that Chrome is blocking the pop ups (you may have clicked a button and not realised it). Closing the tab, and reopening it would fix this.
Hi yes I am using Google Chrome, i have closed the tab 7 reopened my account and it is now working ok 
thank you
1 Like
No problem! 
Glad it’s all working for you now. If you need anything else, please let us know!
Thank you, I will do. Happy New Year
1 Like
This topic was automatically closed after 7 days. New replies are no longer allowed.