Disputed payment

I recently noticed a payment of £17.62 from my bank which I didn’t recognise. It was to Adobe. I contacted them and they had no record of the transaction so I contacted the bank, HSBC, and they have reimbursed our account. Can you let me know how I should show the first payment and them the reimbursement in the banking part of quickfile?


Either use a suspense account or just delete both entries.

This thead covers contra entries on the bank account although the circumstances are different.

Rather than deleting bank entries. You could just tag them both as either a directors loan account or proprietor drawings account depending on if your a sole trader or Ltd company.


Thank you for your vital piece of information that contributed to the help of users. I don’t know what we would have done without your contribution.

Little thing called predictive text sometimes doesn’t bring up the correct word. But thank you for pointing out my errors. Really appreciated.

Thanks for the helpful replies. Stay well.