Hi Guys
A customer has paid me twice for the same invoice. When i contacted them to inform them of their error they said, keep the money for future invoices. How would i record this error and is there a way of having a credit for them to remind me next invoice.
Best regards
Alan
Hi Alan,
I am not an accountant - so with this out of the way, here is what I do in those cases:
Tag the second payment to the customer, but instead of linking it to an invoice, tag it as “payment on account” or so.
Next time you raise an invoice for the same customer, log a payment and select the option to pay it (perhaps partially) from the balance on account.
2 Likes
Hi Michel
Thank you that makes sense.
Best Regards
Alan
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