I just paid for the bank feed and my first feed has duplicate transactions. I have checked my bank statement and they are duplicates.
I never had any issues when using chrome and it was free!
I can just delete them, but want to know how to flag this to Quick File, as this is now a PAID service, on top of what we already pay as super users.
Thanks!
Hi @Shlee1978
Sorry to hear about the duplicate transactions!
Can you let me know a few details please and we’ll certainly take a look for you?
- What type of feed are you using?
- What bank is the feed for?
- Do they have the same date, description and/or amount?
It is the open banking feed and the bank is Santander.
They have the same date and amount, but the descriptions are different:
Description examples include:
- PAYMENTS vs. BILL PAYMENT FROM… (customer name) - this was an incoming payment
- PURCHASE IN BRANCHES -PCAS vs. CARD PAYMENT TO POST OFFICE COUNTER,4.50 GBP - this was use of a debit card in a shop
Hi,
Thank you for providing the information - We will take a look into this to see if there is a fix available 
Hi @Shlee1978
Santander seem to be sending some transactions through with different dates and descriptions.
We have raised this with Santander, but they can take a bit longer to fix this than what we like.
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