When we buy from a supplier who uses Paypal the payment is transferred from our bank account to Paypal, this is entered in Quickfile via the automatic logging. When I tag the bank account a duplicate entry is created in Paypal, I have tried the process in reverse (Paypal tag to bank) but it creates a duplicate bank entry.
What am I doing wrong?
There’s nothing you’re doing wrong - this is one downside to the PayPal feed unfortunately.
The good news however, is there is an option to disable this. Because the dates usually differ (e.g. PayPal deposits the money on 01/01 but it won’t hit your account until 04/01) it’s often difficult to marry up. If the dates were the same, it would normally prompt you that there’s a match.
If you go to your PayPal feed settings (go to the bank account >> More Options >> Feed Settings), you will find an option to ignore the transfers from the feed:
When you add them from your bank statement, you can then tag them as normal.
Hope that helps!
Many thanks for your response. I thought that may be the reason, I have done what you suggest.
