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Duplicate transactions when tagging receipts

We have just started using the mobile app for receipts. Our key team members have the app and upload receipts with the nominal code as soon as they have purchased an item.

At a later date I manually upload a CSV file from our bank, Tide.

The Purchases screen shows the transactions as ‘unpaid’. When I try to mark them as ‘paid’, QuickFile is creating a new transaction in the bank account instead of linking the payment to the transaction which has been uploaded in the CSV file.

What are we doing wrong?

If you’re uploading a bank CSV then you need to attach the payments by tagging the bank transactions (“payment to a supplier”) rather than logging payment from the purchase end.

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