Duplicated invoices outstanding - now 'locked'

Hello,

I noticed I have an amount in the ‘money owed to me’ section on my Dashboard.

These are 4 invoices which for some reason we have generated twice, so they have already been accounted for (the duplicates have different invoice numbers).

My first instinct was to delete the outstanding invoices, as they aren’t needed anymore, but they are now locked as we recently closed last year’s accounts.

My accountant suggested creating a credit note, but because they are only ‘sent’ and not ‘paid’ I can’t seem to do that.

Is there a way to account for these now?

Thanks.

You should be able to credit note an unpaid invoice - under “more options” on the invoice itself.

Hi @carlofantastico

As @ian_roberts mentions, if you view the invoice, you should see a credit note option in the More Options menu, which will allow you to cancel the outstanding balance.