Duplicates of transactions

Support
1

Dear Support team,
I am still getting duplicates on my sales.

For example, I created invoices at end of month and sent to our tenants. However, when the Bank received money through bank feeds, then when I click on tag/confirm, then it duplicates the transactions, if I delete the invoice I sent and keep the ones that generated by the bank feeds then I not just lost all the detailed information / descriptions on my Sales invoices and also changed the dates and generated a different invoice number as well.

Please advise and thank you very much.

2

Hello @Yu668

Have you got bank tagging rules set up to create invoices.

If you are manually creating invoices then you would not need these rules, instead you would tag the payments to the relevant invoices

3

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