Bit of weird one today, have a client who needed to renew their bank feed today. Followed the ‘renew’ link as usual and went through the (Lloyds) bank process, and then got an error message at the end to say that the accounts couldn’t be linked because those accounts had an existing feed in place. When I looked at the bank feeds page there were two feeds set up, the one that was due to expire today linked to the accounts, and then a new one which wasn’t linked to any accounts, which explains the error message. I deleted the new feed and had them do it again but we still ended up with two feeds and the error message. To resolve, I deleted the expiring feed and then linked up the new feed, but wanted to highlight in case it was an issue with Lloyds or a weird system glitch today that might affect others. May of course just be user error but they’ve not had an issue with the bank feeds in the past.
We are aware of this issue it is happening because there was a change made with Lloyds - it shouldn’t happen going forward for this client but for anyone with a Lloyds account that expires since the change took place (early September I believe) they may have this issue.
Sorry if this has caused any issues, but i’m glad that you managed to help your client to resolve.
Ah ok, good to know. I will keep an eye on the other clients who bank with Lloyds. Is it an ongoing issue or will it just affect renewals within a certain time period?
It should just affect this first renewal since the update, but once they have renewed it will be fine going forward. The links last 90 days so your clients may find it happens to them if they renew over the next 2 months?