Email Log status

Support
1

HI, a client commented that they had not received the email I sent this morning (I was in their office at the time) so I checked the email log and the status is set to ‘new’ whereas all other emails are set to ‘sent’. Normally emails are sent instantly, but its been a few hours and the log is still showing as ‘new’.

I was unable to find a list of status codes and their meanings, what exactly does new mean? is it queued, waiting to be sent, sent but unconfirmed etc.

Any help/guidance greatly received.
Paul

2

Hi @Paul_McCann

We’re investigating this for you now.

[Update]
@Paul_McCann - apologies for this. The emails are now sending so your client should receive this shortly.

1 Like
3

Thanks for sorting. I take it the ‘new’ status is an error and should be reported again in the future?

4

“New” isn’t necessary an error. When you send an email from within QuickFile, it’s added to a queue so it can be processed. Once it’s processed, it updates to “Sent” (if successful). However, this usually happens within less than 1 minute - it’s often just a few seconds.

If it remains at “New” for longer, then it would be an error.

Hope that helps!

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