Email template subject line not saving

Support
1

Hi there,

Firstly, I’m really enjoying using Quickfile, it seems to be able to do everything I need it to as I look at launching my business in the new year.

I’m based in Wales so am trying to customise all my comms to be bilingual. I’ve managed to customise the invoice template by abusing ::before tags in the CSS :grimacing: but I’m having an issue with the email templates. The email body I’ve duplicated and translated the contents, but when I go to add a Welsh translation in the Subject line (“Anfoneb Newydd Wedi’i Chreu / New Invoice Created” is what I’m aiming for), it isn’t saving and is reverting to “New Invoice Created” as soon as I leave the page.
I notice something similar happened a few years ago ( Custom email subject line not showing up now ) and wondered if it had reappeared or was perhaps a Power User feature, although it doesn’t appear to be from what I can tell.

Another thing whilst I’m here, when using the custom tokens is there any way to either change the text on on the DirectInvoiceLink button or add some HTML to the DirectInvoiceURL to make it look slightly nicer. The Welsh half of my email with an English language button/long URL in the centre doesn’t look great.
I tried adding some HTML to the template but it was deleted on saving.
This could again be a Power User feature I’ve missed, and if so great, I’ll look forward to it when I’m in a position to upgrade! :grin:

Thanks in advance,

Tom

2

Hello Tom

We did find and issue which should now be resolved.

Can you please give it another try?

3

Hi @tomwtyler1

Welcome to QuickFile - glad you’re finding it helpful and useful! :slight_smile:

I wanted to touch on your second point -

You can use some HTML to make your own button with the tag @DirectInvoiceURL@. Something like this:

<a href="@DirectInvoiceURL@" style="font-size:14px;background-color:#4c7fff;margin:10px 0;font-weight:normal;text-decoration:none;text-align:center;line-height:normal;padding:12px;color:#fff;border-width:0;display:inline-block" target="_blank">Click here to view your invoice</a>

Just copy this and update the text to suit, replacing the @DirectInvoiceLink@ tag already used.

That should do the job.

4

Thanks @QFSteve, When I opened up the template to try again, the subject line was showing with the Welsh already!? Lost in the ether somewhere clearly!

@QFMathew I had tried that already and the html was removed upon saving. I’ll give it another go and report back.

5

There was an issue that was affecting the saving of both the subject and the body, but it should all be good now :crossed_fingers:

Any problems, just let us know

6

I tried adding in the HTML you provided again but I’m getting

“Your custom template has been updated!
Some HTML may have been removed”

after saving and the template is just showing the text that was between the <a> tags. This is the same as what happened earlier when I tried as well.

7

Apologies @tomwtyler1 - let me drop you a quick message and we can take a look for you.