Emailed receipts not arriving in receipt hub

I have just signed up to quickfile with possibly a view to moving over fully at the start of the new tax year. I have been trying out a few features to test things to see if they suit me.

I have emailed a coupe of receipts for purchases to receipts@quickfile.co.uk but neither have shown up in the receipt hub, one the invoice was in the body of the email and the other was as an attachment - both were forwarded. Is that the correct procedure or have I got it wrong?

It is the correct procedure but you first have to configure the email addresses you will be sending from in the settings (I think it’s under 3rd party integration but I’m not at my computer to check). As far as I know it doesn’t have any addresses configured by default, not even your login email.

Hi @two_trowels

What @ian_roberts said is correct (on both parts). Once you add your email address to the list, any emails sent in will be picked up and imported.

If you have set this up, it may be that your emails have been caught in a spam filter, so it’s worth just leaving it a little while. We do manually vet this.

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