sending invoices by emails is can be a problem. sometimes I email an invoice, the system tells me it’s been sent, but when I check with the client, they haven’t received it. this doesn’t happen every time but intermittently. it means I have to check with the client every time I send an invoice. Does anyone have a solution for this?
Any help would be appreciated
Unfortunately that is the nature of emails which is somewhat beyond the control of Quickfile. The only option is to get the link for the invoice and send it yourself which is obviously a pain.
I have asked Quickfile quite a few times in the past for more flexibility in email customisation but it’s not going to happen so you’re pretty much stuck with it.
Thank you Stuart. I think my best option is to print the invoice scan it in and send from my own email address. I never had this problem with Tass Books.
That’s a bit longwinded. You can download a PDF copy when you have created your invoice (cunningly hidden under the option of “print”) or you can use the link to send in your own email client (preferred method as you can see when they have logged in to view etc).
The problem is with the email content, not the links or PDFs etc.
Just to clarify, when checking the emails against spam filter tests, there aren’t any problems. Any ones that have been identified in the past have been resolved by our development team.
@Studio11 - Do you notice it with any specific client? Do you have a Power User Subscription (this would give you access to an additional email report)?
Hi
It has happened with more than one client. The strange thing is it doesn’t happen all the time. Sometimes the email invoice gets delivered and then other times I can send to the same client and it doesn’t get delivered. I don’t have a PUS
Let me send you a private message and we just check a few things for you.
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That doesn’t suprise me at all. I have contacts whose emails to me seem to be distributed randomly between the inbox and the spam folder.
There are usually several levels of filtering for emails and different factors can get you caught at each. Not to mention the occasional client telling porkies. Then there is the perenial problem of team mailboxes which are introduced and then get ignored by some team members. Another problem is when people don’t know how to check for spam, it can sometimes mean looking at a separate online account rather than in the spam folder on the desktop client.
If I have doubts about an invoice going through I will simply look at the customer’s account to check if they have opened it. I only need to contect them if I am positive that nobody has looked at the invoice.
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