Event log not showing recently sent invoices

Support
1

My Events dont seem to be updating as I send items out.

I have logged out and back in yet still not updating.

2

Hi @markjones

Can I just confirm the situation here.

  • You’re sending invoices out (e.g. invoices) - are these going by email or snail mail, or just marked as sent?
  • You are expecting to see these show up in the Events Log at the bottom of the invoice itself, and the account overall, but they are not.

Is that correct?

3

Hi, Sending invoices out via email and not seeing them logging within the events at the bottom thats correct.

Mark

4

Thanks for confirming. I’ve located your account - are you able to give me any examples of invoices you’re seeing (or rather not seeing!) this with please? Either an invoice number or the ID (taken from the URL when viewing it) would be good - as long as I can identify it on your account.

5

I have sent Invoice: #120626462 to Rebecca but it is not showing as sent although at the top of the page it did state that it had gone.

Im trying to track if she received it and opened it before I get arsey with non payment.

6

Let me sent you a private message to discuss this further. Please look for the green notification in the top right hand corner

7

This topic was automatically closed after 7 days. New replies are no longer allowed.