Hi,
I tried to export all my data from quick file a number of months ago now.
I made the request and granted I was a little bit ambiguous on the download request date just to make sure it covered everything.
However unfortunately this seems to have cause a big as the download request has been stuck on initiated for months now.
Please can you take a look/advised
Thanks
Ben
Hello Ben
I have restarted the download for you now.
I will keep an eye on it for you, if it fails again or hangs, I will let you know
Usually if there is a large volume of data in the document manager it may be best to do separate downloads for each year.
Hello @benjam3
It looks like it is hanging (due to size).
I will cancel it off for you.
Usually if there is a large volume of data in the document manager it may be best to do separate downloads for each year.
Try the first year and I will check it goes through for you.
Hi Steve,
The download is still just as initiated and it wont let me create another one.
Thanks
Ben
Hello Ben
On my end it is showing as in progress, I have asked the development team to investigate what’s happening for you.
Hello Ben
The have cam back to me and said it is now hanging .
I have cancelled it off for you.
Can I ask what period you ran it for please?
That was the original one, it has never left the screen on my end, i will now be running one from Jan 2015 - Jan 2016
Ah ok
Try logging off and back on so your browser refreshes.
Please run the Jan 2015 - Jan 2016 when you are ready
Hello @benjam3
Looks like the first one went through straight away, repeat the process for the remaining years.
Hello @benjam3
For reference
We made a change to the interface to prevent this issue from happening.
