Forced to take Power User Subscription trial to get into my account

I am a small business owner and have been using QuickFile for some time. When I signed on yesterday it said that I needed to subscribe to the Large business option at £45 +VAT. I am not a large business and have not entered over 1000 ledger entries since I’ve been using it! The only way I could continue to my account was to accept a free 14 day trial of the Power-User subscription and Yodlee, neither of which I need or want. Can someone tell me how to get this sorted and back to a free account?


The 1000 is nominal ledger entries, not invoices - each invoice will be at least four entries if you’re not vat registered or five if you are. I agree it’s a bit unrealistic to call that level “large” but compared to the alternatives QuickFile is incredible value for money - that £45+VAT is per year, not per month.

(I don’t work for QuickFile, I’m just a long time satisfied user)

P.S. you don’t have to have the Yodlee subscription if you don’t want it - I have an account graded XL and I just pay the Power User subscription without the Yodlee add-on.

Ian posted just what I would have said. I would add that we run at just short of 2000 ledger entries per year and find the cost worthwhile.

Hi @moojul

The accounts are graded from XS to XL based on the number of nominal ledger entries within a rolling 12 month period. This goes by the date they were entered onto your account rather than the date they took place (e.g. a transaction in 2015/16 entered today, would count towards your current size calculation). This takes into account bank transactions, invoices (sales and purchase), journals and other entries.

If you haven’t already, I would recommend deferring the notification. All accounts have the option to defer this for 14 days once, during which time you have full access to your account to edit or delete entries as you wish. I would also recommend taking a look at the size and breakdown of this in your account, by going to Account Settings >> Company Settings.

As @ian_roberts mentions, the bank feed/Yodlee subscription is optional, although a deferral may be activated at the same time as a Power User Deferral, as we keep the renewal dates aligned (for ease of management for our users).

I hope this helps, but please don’t hesitate to let me know if you have any further questions.

Have a great Christmas!

Hello, my apologies if I should start a new topic for this question, this is my first post on the forum, but it seems to continue the thread of this discussion. I have been very happy with QF over the last few years but have now retired and both deregistered for VAT and ceased trading as of 31 March 2023. As I had no more entries of any ledger type since 31 March and won’t have any more, I hadn’t renewed my Power User subscription.

Would you clarify if this would still allow me “read-only” access to my data, as effectively the ledger entry count would have dropped to zero as of 1-Apr-2023, or do I still need to renew my subscription just to view my data?

Thank you for the pointer and if I should post this as a new thread or in a separate area, please do let me know.

Thank you for contacting us.

I’ve taken a look at the account associated with your email address, and can see that you have 1,068 ledger entries which have been created in the last 12 months. Accounts with 1,000+ nominal ledger entries require a subscription to continue using QuickFile, which is why you are seeing the notification regarding the charge.

You account will revert to the free tier around 13/07/2023 as the number of nominal postings in the last rolling 12 months will fall below the threshold above (as you are not posting any further transactions).

Hello Steve, Many thanks for getting to me and clarifying the situation. I look forward to accessing my account on or after 13/07/23.