Full Payment reported as Partial with Paymentsense (VAT not included)

Bug Bug (Solved)
1

Hi,

We just implemented Paymentsense for our invoices and had an invoice paid.

The invoice was for £2 + VAT = £2.4. The confirmed payment in Paymentsense is £2.4, but it gets reported in Quickfile as £2, so partial payment.

Is this a known issue or just happening to us ?

Thank you

2

I’m not entirely sure at this stage. I’ve passed it over to be looked at in more detail and will update you shortly.

3

Hi @UJSGroup, we’ve identified the issue and applied the the fix. It will be implemented within the next 24h.

In the meantime, if you’d like us to make amendments on your account, then please send me a private message on this forum.

4

Thank you, @PeterK No need, we removed/added the full payments manually.

5

We fixed the issue here, it was a rounding the payment amount coming back from PS as an integer. It’s related to a recent conversion we did on the code. I apologise but it should now work correctly going forward, I will mark as solved for now and leave this thread open for a few months just in case the issue reappears.