The invoice #002376 has been marked as paid but GoCardless has reported it as failed. This particular invoice has had ‘Retry’ and on pressing retry again GC has reported it as paid.
Any advice?
If you have a look at the event log for that invoice and look specifically at the bill ID ending 8NNP, we received a PAID notification for GoCardless on March 13th. We then received a withdrawn status (to confirm that they remitted the funds to you) on March 16th, at that point we would have marked the invoice as paid.
A second payment request was then made with bill ID ending 11Z3, this failed and is now showing as PENDING for recapture.
It would seem you have two payments going through the system here, one which appears to have cleared.
You are right. It is a pity I did not look at the event log first. The email that confused me was posted 2 weeks ago on 6th March and a further one today (18th March)
Hello G We have received notification from GoCardless that a payment from ‘########’ could not be completed. ######. GoCardless will not attempt to retake the payment. For help with the Direct Debit features in Quick File, please refer to our online guide. Kindest Regards The Quick File Team
I shall cancel the pending.