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GoCardless pre-authorisation link doesn't work


When setting up a new pre-authorisation, both ‘Show me the link and I will email the client’ and ‘Send an email to the client (preview)’ no longer function.

The link that it directs to do not work.

The link:
Show me the link and I will email the client
redirects to quickfile homepage

and the:
Show me the link and I will email the client
goes to a login for the quickfile account holder.

Couple months ago this worked, and directed to the gocardless payment setup.

I’m a frequent user of this as I bill all clients by gocardless and it’s never done this before. I expect gocardless have done something that has broken it.


Hi @tom_44

Thank you for bringing this to our attention. I’ve asked our development team to take a look at this.

We’ll update you shortly.


We have been having this problem with our clients since last Thursday. Any ida how long may it take to resolve?


@rudolph @tom_44 - this has been fixed, and will be released shortly. Will let you know when it goes live.

@rudolph - If you’re aware of any issues, please don’t hesitate to contact us about them. While most are picked up quite quickly, there are a few that by-passes us.

This was resolved yesterday afternoon. Please let us know if you have any further issues.


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