GoCardless Session Token Expired

Support
1

Hi, I’m trying to set up my first direct debit instruction via GoCardless but the customer is reporting an error:

image

Sent them the link that was issued via the client screen.

Any ideas on how to fix this?

Thanks,
Ross.

2

The customer tried again and was successful this time. Not sure why it failed the first time.

Thanks,
Ross.

3

Hi @Ross2452

Sorry to hear you’re having a problem here.

Since you set up GoCardless with this account, has it been connected to another QuickFile account, or disconnected at all (either from QuickFile or from GoCardless)?

4

It’s not been connected to another account or disconnected at any point.

I tried using it back in December but had other issues with it. All seems to be working now though :slight_smile:

5

Oh sorry - missed your post above! Glad to hear this is all working now. Please let us know if you experience any further issues.

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6

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