How do I remove an invalid direct debit from a client?

Support
1

I have two Quickfile accounts and tried taking the Direct Debit authorisation from the first account and moving it across to the second account which i know won’t work now. I’m trying to set up a new Direct Debit on the second account, however it doesn’t give me an option to remove or cancel it in order for me to create a new account. Could you please advise.

2

Hi @SWALKER

You should be able to transfer them from one QuickFile account to another, providing they are both connected to the same GoCardless account - I’ve done this myself recently. If you need help with this, I’ll try and write a small step-by-step guide.

With the invalid direct debits (like the one below), we’ll need to remove this manually for the moment. If you could confirm the client ID (this is shown in the web address bar after cID=), then I’ll arrange for it to be removed for you:

3

Hi, the CID is 1304904.

4

Thanks. We’ve removed that for you :slight_smile:

5

This topic was automatically closed after 7 days. New replies are no longer allowed.