We are a Village Hall and we send out invoices which include a refundable security deposit which is linked to a different account than the hire fees. After the event we refund the security deposit. Is there a way I can control which account is credited with the refund?
Hello @LVH
When you raise a credit Note, the nominal code specified on the invoice which the credit is created from (View the invoice > More Options > Credit Note) is the one which is credited.
Hi Steve, Thanks.
What about if I have an invoice with 2 items. The first a hall charge allocated to one code and the second, a deposit, allocated to another code?
When you create the credit note it will default to crediting the whole of the original invoice (basically a copy of the original invoice but with all the amounts switched their +/- sign) but you can delete the hire fee line before you save the credit note so it only actually credits the deposit line.
Thank you Ian, I’ll store this and try it out next time I have a refund.
Much apprecioated.
Hi Ian,
That worked to a degree 
Previously I had waited for the transaction to appear in the bank accounts and tagged it as a credit note, following your advice enabled me to allocate it as I wished, however the credit note appears against our current account when I would like to choose either PayPal or Stripe. Is there a way I could choose the account the credit note is allocated to (I get to choose bank transfer, debit card cash etc but it is allocated to out bank account, whatever I choose.
When you press the save button on the credit note it should give you an option of (a) whether to actually refund or just to hold the funds on account and (b) if you choose refund then it should ask which account to refund it from.
My bad, I looked at the refund method not ‘from account’.
Many thanks for you help, this will make a big dent in our pre-audit work
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