How to resend a recurring invoice

Support
1

Hi

I’ve sent out a recurring invoice. It’s been activated and it says
The next invoice will be automatically dispatched by email on: 26 October 2017
Schedule: Started 26 October 2016 then every year for 10 intervals.
It is set to come cc to my email but hasn’t come and they haven’t received it either.
Under ‘Recent events’ it shows it’s been created, saved and activated but it’s not ‘sent’. Also once it’s sent it’s normally shows up in the ‘Sales’ log of invoices. How do I resend it? Do you think I should delete it and set it up again?

thanks
Elise

2

Hi Elise,

You could change the start date to today and then re-edit it once it’s created a new invoice for you. Or, you could copy the recurring template, start date of today and only occurring once.

However, if it’s saying it’s sent, it should have sent - it’s odd that neither of you received a copy.

Is this relating to account ending 332? Can you confirm the recurring invoice number too please, and I’ll take a quick look to see what’s happened?

3

Hi thanks, I’ve just set a new date from today so will see if it comes this time. It wasn’t saying it was sent, just created, saved and activated.
It’s Recurring Invoice Template: R000017 on langley.quickfile.co.uk - ending in 558.
thank you

4

Hi @Elise_Langley

Thank you for the information.

If it’s activated, it should pick up and send it for you. However, I’m running a few tests on my end to see if I can see what’s happened.

I can see that you have since changed the start date and it’s been picked up all OK. If you do have any further issues, please let me know.

5

Yes thank you, the invoice has come to me this time. It might have been because I changed the persons email initially.

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