HOME / COMMUNITY Switch to knowledge base

HSBC file format change (Manual)


#1

Just a heads up that the MS Money QIF format files from HSBC seem to have changed. I downloaded some card statements and uploaded to QF - all the debits came out as credits and vice versa - thank goodness for the bulk undo tool!
Tried again downloading the same files in CSV formal and it worked fine.


#2

Hi @Paul

Thanks for letting us know. I’m sure other users will likely come up against this issue too.


#3

i am seeing this with HSBC this morning, have tried import a couple of times and still fails


#4

I have had the same problem with downloading a credit card statement from Santander, also with HSBC.


#5

hi
still got this issue, is it being looked into?
same problem today


#6

Hi @jpitsolutions

Yes, I’ve logged this with our development team, and will update you as soon as I have any updates.


#7

any update please? causing problems now, has been over 5 days now


#8

Hi @jpitsolutions

We’re doing some tests on a fix this morning. Let me check with our team and see if we can get this live for you.

Have you tried importing a file this morning?


#9

yes, still importing as credits and not debits


#10

@Paul @alan_mcbrien

This should now be resolved. Can you please give it another go, and let us know if you experience any further issues?


closed #11

This topic was automatically closed after 7 days. New replies are no longer allowed.