Invoice Emails not received

[etfd]

I’m new to Quick file and Have tried to send my first invoice, but is is not received by my client nor myself (I selected the CC Option)

The emails setting are still at default and I have not setup a personal SMTP or anything like that.

Also I do not find a way to check if they sent, is there an Outbox/Sent Items area that I can see this.

[QFMathew]

Hi @etfd

A log of emails are kept in the event log, which tells you when they’re sent and who to. The event log can either be found at the footer of each invoice, estimate and client page, or under Account Settings.

I have checked our logs and can see that 2 invoices were dispatched as well as two CC of them to you.

Have you checked the spam/junk folder to see if they’re in there?

If you are able to set up your own SMTP details with QuickFile, you may find this improves deliverability

[etfd]

Hi, thanks for the quick reply

I have checked Junk mail and not found it anything,

I have received other email from noreply@quickfile.co.uk and even your reply by email from quickfile-noreply@quickfile.co.uk

I’ll double check with Client tomorrow

[QFMathew]

Just wanted to come back to you on this as I’ve done a bit of digging.

I can see that there were 2 emails dispatched by email to the same client. No errors have been returned for these, so as far as we are aware, they have been accepted by your clients email provider and they should have received them.

However, I can also see your CC versions there too, but may have found a reason they weren’t delivered. I’m going to discuss this with our dev team, and will come back to you later today.

[Edit]
There was a small bug that meant the CC versions of the emails were actually being sent to our own noreply email address. We’re working on a fix to change this to the logged in user.

[Edit 2]
Just wanted to let you know that we’ve now changed it for the CC copy to go to the logged in user rather than the main one on the account. You should at least now receive the CC copy when you send other invoices.