Invoice paid by Paypal, but not shown in QF bank

Support
1

Hi

Clients use the QF portal to pay invoice, using PayPal. The invoice doesn’t reflect the payment received

2

When you say it doesn’t reflect it, is there a payment allocated against it at all? Is it the incorrect amount? Is it completely unpaid?

Do you have an invoice number so the QF team could look into it a bit more?

1 Like
3

Invoice: #001603 as an example

4

Unfortunately, I don’t work for QuickFile, but I’m happy to try and help with a few more details

When you say it doesn’t reflect it, is there a payment allocated against it at all? Is it the incorrect amount? Is it completely unpaid?

5

QuickFile automatically logs payments made through PayPal only for those invoice raised in GBP. I see invoice #001603 is in USD.

Unfortunately we can’t post the payment automatically to foreign currency invoices as PayPal don’t tell us what the effective exchange rate is. We only have a USD amount, typically in the next 3 days PayPal adjust the GBP amount into your statement.

6

This topic was automatically closed after 7 days. New replies are no longer allowed.