I raised an invoice and emailed to a customer to make payment, the invoice is still showing as unpaid on my quickfile dashboard and there are also no records of the payment on my stripe account.
However, customer sent me a screenshot of her bank account showing the invoice amount have been debited from her account.
I contacted stripe yesterday to trace the payment and they have confirmed there is no records of the payment coming through to stripe.
I raised the invoice in quickfile and emailed to the customer, the link on the invoice opens up the “client area” on quickfile, for the customer to make payment
stripe cant find any records of the payment and the invoice is still showing as unpaid on my quickfile account.
I’ll send you a PM now to get some further information.
When an invoice is paid using Stripe on QuickFile, it’s usually updated within a few minutes to show it’s been paid, it’s just the payment coming through that takes a few days.