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Issue with tagging refund due to exchange rate (Euros)

Hi
I bought an item for €24 from my UK bank account, so the amount that came out of the account ended up being £22.27
I ended up returning the item for a refund, and they refunded the full €24, but the amount that came up on my statement was £20.48
When I try and tag the bank entry for the refund I choose ‘Refund from a supplier’ I choose the same supplier from the list, and then I get a message saying

“No qualifying purchases could be found to refund against. Make sure the corresponding purchase has been logged before you attempt to process this refund.”

How can tag this bank entry to get it to allocate the refund correctly?

Hi @philingle

It’s probably best to do this the other way around - raise the credit note against the initial invoice, which will create a pre-tagged bank entry for you. You can then just delete the original untagged entry for it to balance out again.

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