Letter failed to send

I cued a number of letters to be sent by snail mail today. These consisted of a short letter composed on the template and attaching an invoice.

Later today I saw that they were all rejected as unable to send as one of the pages was not A4 or A5.



I can’t see any problems with the PDF files generated, try yourself they are A4 in dimension and print fine. There could be an issue at iMail. I’ll contact them to see if they have any ideas.

Yes, they looked okay to me too. Please let me know what iMail have to say .

I’ve emailed them and I am awaiting a response. Will let you know what they say.

UPDATE: iMail informed us that the page size (for the attachments only) was a couple of mm oversized. We’ve rolled out a fix today, would you kindly retry and inform me of the outcome?

Thank you for your patience.

Hi Glenn

well this seems to have worked. I sent a couple and have had no rejections yet. I will check again in the morning. If all is okay, I will resend the rest.

Many thanks


Excellent, thanks for getting back to me on this!

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