Linking payment to invoice

“Once the corresponding transaction has imported to your bank account, click to tag it then proceed to select the option to tag as a payment from a customer or to a supplier. We’ll scan all your open invoices to find any matching the amount on the bank, all you need to do then is confirm the invoice and it will be marked as paid.”

This feature doesn’t seem to work even if I have only one invoice open.

The only thing that makes it work is if I go back to the sales invoice, log a payment, return to banking, delete the duplicated payment and then try again. Then the open invoice shows.
Can anyone help please?

What status is the invoice in? It won’t find draft invoices, they have to be sent.

Many thanks for this advice. It now works perfectly.

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