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Lloyds bank feed not activating

back to the Loyds bank feed, just been on to the bank for 1hr and 10mins!!
Been through all departments and they say they can’t help me because as far as they are concerned they only support Quickbooks & sage!

I know this is not true as i can see on the forum that others have connected to Lloyds.

Please help, me out because I’m loosing the will to live.

Udate: after constant arguing with bank they reckon the issue is browser and should be using Chrome ( i use Firefox)
So went through using chrome & logging on…its worse. Don’t even get to the final stage of connecting and get message…
lloyds%20fail

They reckon its nothing to do with them.

I’m sorry to say that the front line support staff at some of the banks seem to have had zero training on Open Banking. By the way we will roll your subscription forward so you’re not paying for a service that you can’t access.

In the mean time I will attach those screenshots to the support ticket I created with Open Banking this morning. I will report back as soon as I hear any more on this.

Agree with staff being ill informed of new products. :rage:

OK hope to get something from your guys soon

We have opened up a dialogue with the Lloyds Open Banking team to try to resolve this. I will send you a private message to discuss this further.

Has this been fixed as i am also having the same problem with Lloyds. Lloyds state there are no problems on their end but i have managed to get them to open an investigation into this. They said to wait 5 days before contacting them back

Hi @Ianitrix

We’re not aware of any issues here at present. Are you seeing any error messages?
Is it the Open Banking feed you’re using?

Hi

yes using open banking. I get through to lloyds, enter my username, password and select which bank account i want to use then it hangs for 60 seconds before saying Sorry we couldn’t set up sharing due to a technical problem and logs be off. When i go back to quickfile it says Lloyds authorisation server returned an error: server_error

Thanks

Hi @Ianitrix,

Have you tried to re-connect your bank feed today? Are you still getting the same error?

Hi

Yes im still getting the same error. Have tried nearly every day for 10 days and still no joy

Jason

Hi Jason,

We escalated this issue to Lloyds OB team on 28th February. When I last chased it we received the following response:

OB Response team18/Apr/19 4:31 PMLATEST

Hi Glenn,

The date for this fix will be 13th/14th May. Any change and I will let you know asap.

We don’t know the exact nature of the issue as it’s happening on the Lloyds system not ours. I do know that it seems to affect around ~5% of Lloyds customers.

This still appears to be unfixed as a client has reported this same issue to me yesterday.

Is there any update from Lloyds or a work-around ?

Thanks

Hi @Echohead,

All that we have heard is the fix they issued didn’t work. They are still investigating as a priority but haven’t given an expected date for it to be resolved.

We will let you know if we hear anything back - or have any update

This is exactly the same problem I have had with Bank of Scotland - Error trying to open bank feed with Bank of Scotland
Lloyds and BoS on on the same system I think.
Can my activation be rolled back as well, so I am not paying for a service I cannot access?

I have just sent you a private message @bugtao

Hi

Can i get a refund for this service please as its been almost a month and i haven’t been able to use it and we have no idea when it will be fixed as its a long running problem.

jason

@Ianitrix I will send you a private message to get some more info.

We received the following update from Lloyds yesterday. As soon as they have committed to a date that this will be fixed, we provide a further update.

We are currently progressing with a new fix in our lower environments. Once confirmed successful and we have a planned route to live I will let you know immediately.

Looks like I will need a roll-back on the subscription for my client also ???

Any update on this ?

Is the feed now working as my client still hasn’t managed to connect.

Thanks

The last update was received from Lloyds yesterday at 2:15pm:

The fix has successfully completed testing in SIT and is in the process of being deployed to our LUAT environment. Once confirmed successful this will be planned for deployment to Production in our next release, currently aiming for 24th/25th June

There is also a Lloyds feed available through Yodlee which would be included in your bank feed subscription. If that doesn’t work please let us know and we will open up a private discussion to get some more information on your account.