Hi, I have a journal that was entered automatically (I think!) when I recorded a payment from a client, plus a loss on exchange.
The journal is locked, and I need to delete it as the invoice is showing as unpaid (when in fact it’s paid). I need to find another way of entering the payment so it shows as “paid”, rather than through this journal.
There isn’t a year end date set as it’s for this financial year, and I haven’t done a VAT return yet so it shouldn’t be because of that I don’t think. None of the other payments around that time are locked.
When you record a payment on an invoice or a client, it’s recorded just as the nominal movements. The only currency movements recorded as a journal would be on a bank account - perhaps this is what it is?
Journals are normally locked through the year end process. I think the best thing for me to do is take a look, so I’ll send you a private message to get a few details, and hopefully I can advise you further from there
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