Log in problem as administrator

Support
1

Hi, Hope someone can help when I get the email showing my accounts, it says I am an administrator but when I log on I cant add users. I have seen similar problems on other posts and the resolution was some intervention from quick file.
Help

Jamie

2

In every case I’ve encountered like this the user logging in does not have the admin privilege. There’s always a second user on the account with those privileges, often the admin privilege was handed over accidentally when the user was created.

I will send you a private message to discuss any further details specific to your account.

3

Thanks for the reply Glenn. You are probably right it would have been an ex employee who might have changed it. Need help to change it back.

Jamie

4

Did you get my private message?

If you look up in the top right it should appear as a green notification here:

5

thanks for all your help

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