Lost bank transactions since bank feed update

Having had some difficulty reseting the bank feed, which I eventually managed, all bank transactions prior to updating the bank feed have been lost

Hi @mcbrides

I’m sorry to hear you’re having problems with this.

It sounds as though you’re saying that all of your previous transactions have been lost. Is this correct?

Yes my transactions before May 2020 have been lost

Hi @mcbrides.

Renewing the bank feed wouldn’t remove any transactions, but if the bank feed wasn’t active then this would result in the transactions not being pulled through. You can refresh the bank feed back a couple of weeks but for bigger timeframes you would need to upload a bank statement to fill the gap.

It may be that the transactions before May 2020 all happened over 2 years ago which won’t show up automatically. There is an automatic filter on the bank accounts so that they only show you 2 years of transactions. If you need to look back further than that then you can enter the date range in the account search

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