HOME / COMMUNITY Switch to knowledge base

Missing affinity acc

just made top up for affinity acc now all quickfile accounts gone??

the account is Account: 1102401569

They may have been removed if the account had a negative balance with no active DD.

I’ll ask for those profiles to be reconnected and report back.

Can you recheck now please?

they are back thanks bit worried there for a bit!!

Don’t worry it just disconnects them. If you have an active direct debit that never happens. It’s just something that occurs when you pay-as-you-go and the account becomes negative for a period.

Glad it’s sorted!

This topic was automatically closed after 7 days. New replies are no longer allowed.