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Missing entries

Hi - i didnt renew the bank feed and have lost some transactions for around 20 days - how can i fill the gaps ?

When you renew the feed it will ask you at the end the date to wish to refresh from.

Hi @jdmaddog

Did you manage to refresh your feed back to the date you needed?

Hi - no theres now a gap between 11/6/21 up to 29/7/21 - can you assist Beth
Thx
John

Hi @jdmaddog

I believe I have located your QuickFile account, can you confirm if your QuickFile account number ends: 8783?

Hi Beth

Yes that’s correct

John

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Hi @jdmaddog

Fab, I have re-run the feed from 11th June for you - These transactions should show in your account shortly if they aren’t there alreadu :slight_smile:

Hi Beth

Can you let me know how you did it in case it happens again ?

Thanks

John

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Hi @jdmaddog

You can refresh the feed back 21 days by going into the bank account and then Options >> Refresh Bank Feed

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Anything further than that and you would have to ask one of the QuickFile support team to take a look and see if they can do it. It is not always possible as it depends on when the feed was connected but I was able to go back a little further with yours and re-run your feed

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