Hi - i didnt renew the bank feed and have lost some transactions for around 20 days - how can i fill the gaps ?
When you renew the feed it will ask you at the end the date to wish to refresh from.
Did you manage to refresh your feed back to the date you needed?
Hi - no theres now a gap between 11/6/21 up to 29/7/21 - can you assist Beth
I believe I have located your QuickFile account, can you confirm if your QuickFile account number ends: 8783?
Yes that’s correct
Fab, I have re-run the feed from 11th June for you - These transactions should show in your account shortly if they aren’t there alreadu
Can you let me know how you did it in case it happens again ?
You can refresh the feed back 21 days by going into the bank account and then Options >> Refresh Bank Feed
Anything further than that and you would have to ask one of the QuickFile support team to take a look and see if they can do it. It is not always possible as it depends on when the feed was connected but I was able to go back a little further with yours and re-run your feed
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