Negative Credit Note


When I have to refund a purchase to a customer, they get an ‘Apology Payment’ of £1 along with their refund. I can find a way to have this marked on the credit note, it just say’s that the credit is above the amount of the sale.

Is there a way to override this?


Rather than entering a credit note from the original invoice, instead from the dashboard click to create a new invoice and enter a negative total. This will technically allow you to create a credit of any size. When you click to save it you will be prompted to enter the bank account from which the refund will be issued.

There’s a bit more info on this here under the heading generic credit notes.