Hi,
I have credit card transactions that are more than the actual invoice. So I tag the transaction to the invoice and am left with an unallocated amount. I didn’t want to process it in the payment option to ‘refund the balance’ as it is not a refund. What do I do? how do I process it?
The reason for greater amount on CC varies from being a rounding error, so I have 1p unallocated or 6p unallocated. I can’t adjust some of the invoices as they are locked in last VAT return.
The most confusing is when the supplier charged CC an amount greater than the invoice and subsequently refunded the overcharge. So I tagged the original payment, leaving an unallocated £1.98. However, I also have a transaction for the refund of that amount which I tagged as a refund and it created a credit note as expected. So again, what do I do with the unallocated £1.98? If I process as ‘refund balance’ on the payment page I don’t know where to allocate it. does the ‘refund balance’ process create a credit note? I did have a go and now in the list of payments it says amount was refunded to supplier! but it wasn’t. Was my CC the supplier in this case?
I think I basically don’t understand what the ‘refund balance’ process does with credit notes and entries in banking.
Any explanations or advice?
from a very confused
Susie
In this situation “refund balance” is the correct way to handle it. If you originally created a purchase for (say) £100 but you were charged £101.98 then you have £1.98 unallocated. If you then create a credit note from the £1.98 refund then that doesn’t affect the unallocated £1,98, instead it reduces the invoiced £100, i.e. your books now show purchases totalling £98.02 and you still have an unallocated payment of £1.98…
You need to delete the credit note and then use “refund balance” on the part-unallocated payment. This will create a new pre-tagged refund transaction in the bank account, so if the one from the feed is still there too then you need to delete that to bring it back into balance.
Hi Ian,
Thank you. That made sense and all tallies now. I think the wording in the pop-up boxes is what I find confusing as they don’t always make sense to me. However, if I ignore what it says and just look at where all the entries appear in the accounts and write my own descriptions then it all balances.
Your explanation on how it registers in the total purchases helped me understand, so thank you.
I’ve also managed to sort all my other anomalies too. It’s always the random pennies that give me the headaches!