No longer able to access my data

Last year my account dropped down from Power User Subscription to Basic user as the business is being scaled down. I am no longer able to access my data and am greeted with “Your Power User subscription has now expired”. If the free service is no longer available how can I download my existing data, any attempt to access any of the management features takes me back to the subscription expired page.

Hi @Mike_M

The account size is based on the usage over the previous 12 months, so it’s likely your account still has over 1,000 nominal ledger entries at this point.

I will however send you a private message to clarify this in terms of your account, and also arrange for a copy of your data to be sent to you. You should see a green notification in the top right hand corner.

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