Hi,
I went to see a customer today, who by chance I had happened to invoice this morning. When she is logged in and opens the invoice at her end, and clicks pay online, the page appears with the summary of the invoice but no payment options. Should show Stripe & GoCardless.
If I log into my accounts and click on ‘impersonate client’ and do the same thing it works fine and I can see the payment options. Why can’t she see them?
Thanks
Hi @BBK
What you see when you impersonate your client, you see exactly what they see. So if you see the buttons, they should too.
Are they part of a large company? In some cases, larger companies can block certain parts of the site loading correctly due to their firewall for example.
If you could send us a screenshot of what they’re seeing, then we’re happy to take a look to see if this can be narrowed down.
Ok, I’ll see if I can get them to send me a screenshot. We’re definitely not seeing the same thing.
Ok, that would be great 
Feel free to send this to me in a private message (click my name and then click ‘Message’) and we’ll take a look.
I have a feeling it’s likely to be a browser issue their end (such as the network blocking the files from loading correctly).
Have they experienced this issue before? Have you disabled the payment options for this particular client?
They pay everything else on a reoccurring DD so paying a one off invoice isn’t something we’ve done with them before. Definitely not disabled payment options. Only change we’ve made recently is to ‘push’ invoices into their system.
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