Online Filing for VAT

Support
1

Hi,

I am trying to continue using my online filing for my VAT returns as I am exempt from using MTD, but I cannot get it to work on here. It won’t allow me to produce the report anymore.

I have ticked the ‘Enable online filing’ in the VAT settings and entered my username and password but it is not working. Not sure what the branch number should be? I emailed support but am not getting a response, and I need to do my VAT return.

Can anyone help?

Thanks

2

Hello @SG-RD

Are you seeing any error messages when you’re trying to do this? Could you give us a few more details please?

Was this HMRC support?

3

The message shows this ‘We can’t find an active Tax Account or the Tax Account has not been linked in your VAT Settings’ then when I go to settings to enable online filing it doesn’t work.

No support email for Quickfile

4

Hi @SG-RD

Thanks for that. Would you mind logging out, back in, and trying again please?

Regarding the email - we don’t generally offer support by email, unless it’s relating to an account access issue (for example). I’m not sure where you sent your email, but typically the ones from the forum are no reply addresses.

Let me know how you get on with the VAT return.

5

Thank you, it is working again now.

I have replied to the email in the past and received a response. No worries I will just come on here if I have any issues in future.

Thanks for your help

1 Like
6

Hi, I am having this exact same issue, with the same error message. Do I need to start a new thread or can you help me on this thread?

Thanks

7

Hi @LM9510

We’re happy to help you here :slight_smile:

I’ve located an account I believe is yours. Would you mind logging out and back in to see if this has now been resolved?

8

Yes, this is now resolved. Thanks for helping so quickly :slightly_smiling_face:

1 Like
9

i cannot get my quickfile account up and running. No idea now what each box is for when i enable online filing, not sure now what was entered when initially registered. i am registered for MTD according to them with the right account number.

10

With “Online Filing” checked, you just need to enable “MTD Features” and select the relevant HMRC account. The HMRC accounts are linked from Reports >> HMRC.

11

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