I am paying for the open banking feed. And have been through the connection process several times. A connection shows in my tide account but not in quickfile. When I go through process it says an error occurred when verifying your information (see below). How do I fix?
Hello @John_Evison
The error message looks to be from Tide so you may need to contact them directly as we have no control over the authorisation.
If you have not done so already
- Revoke the authorisation on Tide
- Revoke the feed in the Banking > Open Bank Feeds screen in QuickFile (if it shows)
- Try re adding the feed
You also may wish to also test this in another browser or another device in case some local security is blocking the connection.