I can access my dashboard; and the Nominal Accounts only which I assume does not require direct access to the data as the information for these pages have been stored locally on my computer??
Are you seeing a CloudFlare error page, if so a screenshot would be very useful? What part of the country are you accessing the service from?
Getting the same here. Can’t list estimates etc. Other pages without generated record content are fine.
Edited to say no errors displayed and accessed from Bristol.
Edited again to say it’s now functioning.
My screens are back up and running again now
There was no cloudflare error page. My area is North Worcestershire
That’s great news - thanks for letting us know @BlakeneyLifting.
@AndyT @Rob @willowtree - Are you all running OK now, or are you still having issues?
Looks like we are back up and running (South Yorkshire)
Yes, I can also report that my access to the pages requiring data from the Cloud is restored
New day, old problem, same issue happening again today!
Sorry to hear this. Is it showing any errors, or just not loading? Is it happening on any particular pages?
same here. the main system loads but then sales/invoices just has the old cogwheel turning
Oh dear, same here I’m afraid. I can’t load anything (account statements, sales, clients…), just the cog wheels for me too.
Same as others are experiencing, sales, estimates, purchases, client data etc
@Rob @BrightPi @dbconline - would you mind retrying now please?
I am having the same problem too - yesterday and today. Can’t see any lists of outstanding invoices etc, (just get processing wheel) but I can get into individual client files. Not helpful as I need to chase debtors.
It seems to be back up and running now.
@katebaxter - Are you still seeing this issues?
@Rob - That’s great. Thanks for letting us know!
working for me - at the moment!
All seems to be up and running now - thank you so much.
These problems are most likely related to cached versions of the page that were created during the initial outage on Wednesday morning.
We’re about to deploy an update that should clear the cached pages. If you witness any hanging again try clearing your cache or holding CTRL and clicking your browser refresh button.
I was still having the same problem but now cleared from clearing cache per the instructions below. Thanks