Can you help with why an outstanding invoice is not appearing in the reminder / Credit control panel.
It is showing as an outstanding invoice.
First things first, if you click on this green box, does it show up in the list?
Like so:
If yes, is it over due? If not, that’s why you can’t send a reminder for it yet.
If no, go to your invoice view:
And does the invoice show as ‘SENT’ rather than ‘DRAFT’?
I have checked as you suggested and it does appear in outstanding invoice list and has been sent and I have in fact sent Reminder 1 and 2 but it no longer appears. Is it possible that I have deleted it from the credit control screen and is there any way to bring it back.
Once you’ve sent a reminder it will disappear from the credit control screen until the next reminder interval is reached.
Worth noting, that if you wish to resend a reminder, or if you send them manually and have deleted it by accident:
Go into the invoice, click ‘Send invoice by email’, and you’ll see the reminder options
1 Like
This topic was automatically closed after 7 days. New replies are no longer allowed.