Overdue not flagged on invoices with partial payments

Support
1
  • Create invoice on 30 day terms
  • Client pays partial invoice balance
  • Invoice reaches the day after the due date
  • Invoice still shows partial payment
  • No overdue reminder generated

If I go into reports > debtor ageing report then the client is listed with the remaining invoice balance in the overdue column.

2

To clarify, I have overdue reminders set to automatically email immediately once they become overdue - and they are near instant when an invoice passes from normal to overdue at midnight.

3

Agreed. I don’t actually like how qf handles partial payments. When looking at the list of invoices it says partial payment. Ideally I’d like to hover over that invoice to see how much had been paid, because you have to drill down in to the invoice to find out.

4

Hi @alexbuckland

Let me take a look into this, and I’ll discuss it with the development team to see what the expected behaviour is here.

@Paul_Courtier - You can click on the total of the invoice, or even go to More Options >> Show Partial Balances, and this will show the outstanding balance on all applicable invoices on that page.

1 Like
5

Hi @alexbuckland

I’ve tried this, and an invoice with a partial payment associated with it has shown up in credit control for me, allowing me to send the overdue reminder.

What are your credit control settings set to at the moment?

6

Hi @alexbuckland,

Please could you give us some more information on your settings so that we can look into this further for you?

7

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