Have a small outstanding balance on an invoice in February which had shipping and other issues cleared by a credit note. I have the balance in oustanding credits but the invoice does not allow payment. How do i resolve this. The system shows invoice only partially paid but does not open with the payment box
Is it in a locked accounting period?
We’ve passed this to be looked at it in more detail. A VAT return wouldn’t typically stop you from applying any payments, something else is going on here.
We’ll have a look and let you know shortly.
There is a known issue which only occurs with a specific combination of a credit note / partial payment.
It is now being resolved and the fix will be implemented within the next release.
As a workaround remove the raised credit note, then clear the outstanding balance and raise the credit note again.
I will update this thread as soon as we have the fix in place.
Patrick,
I tried that but the credit note delete cross is grey not red. I notice that also when I raised the credit for £98.59 a message quoting the correct order no QF01338 stated the amount £1 although the correct note amounts seems to be credited. Archie
Hi Again @archmears,
This has now been resolved and outstanding balance on the invoice has been cleared.
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